Shipping policy

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At UrbanGrid, we are committed to providing fast, reliable, and secure shipping for all orders. Please review our Shipping Policy below for information regarding order processing, delivery timelines, shipping costs, and related services.

1. Order Processing Time

All orders are typically processed within 24 hours after payment confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

Please note:

  • Processing times may vary during sales, holidays, or high-demand periods
  • Orders requiring verification may experience additional processing time

Once your order has been processed and shipped, you will receive a shipping confirmation notification.

2. Shipping Methods Available

We may offer the following shipping options depending on your location:

  • Standard Delivery
  • Express Delivery
  • VIP Delivery

Available shipping methods will be displayed during checkout.

3. Delivery Timeframes

Estimated delivery times may vary based on your location and selected shipping method.

Typical delivery estimates:

  • Standard Shipping: 2–3 business days
  • Express Shipping: 1–2 business days
  • VIP Shipping: Within 4-6 hours

Please note that delivery estimates are not guaranteed and may be affected by external factors.

4. Shipping Costs

Shipping charges are calculated during checkout based on:

  • Delivery location
  • Package size and weight
  • Selected shipping method

We may occasionally offer:

  • Free shipping promotions
  • Discounted delivery rates
  • Free local delivery on qualifying orders

Any applicable shipping fees will be clearly displayed before payment confirmation.

6. Delivery Issues and Delays

While we aim to deliver orders on time, delays may occasionally occur due to:

  • Weather conditions
  • Customs clearance
  • Courier service disruptions
  • High shipping volumes
  • Incorrect delivery information

UrbanGrid is not responsible for delays caused by circumstances beyond our control.

If your order is significantly delayed or lost, please contact us for assistance.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details during checkout.

If incorrect information is provided:

  • Delivery delays may occur
  • Additional shipping charges may apply
  • Orders may be returned to us by the courier

UrbanGrid is not responsible for orders delivered to incorrectly entered addresses.

8. International Shipping

We may offer international shipping to selected countries.

For international orders:

  • Delivery timelines may vary by destination
  • Customs duties, taxes, or import fees may apply
  • Customers are responsible for any customs-related charges imposed by their country

UrbanGrid is not responsible for customs delays or additional import fees.

9. Damaged or Missing Packages

If your package arrives damaged or incomplete:

  • Contact us within 24 hours of delivery
  • Provide your order number and clear photos of the issue
  • Keep all original packaging materials for review

We will investigate the issue and work toward a suitable resolution.

10. Contact Information

For shipping-related questions or support, please contact us:

UrbanGrid
Manama Centre, Block 301, Road 330, Building 158, Shop 0
Email: urbangrid786@gmail.com Phone No: +973-33509756

We appreciate your trust in UrbanGrid and are committed to delivering your orders safely and efficiently.