Terms of services
Welcome to UrbanGrid. These Terms of Service govern your access to and use of our website, products, and services. By accessing or using our store, you agree to comply with these Terms.
If you do not agree with any part of these Terms, please do not use our website.
1. General Information
Business Name: UrbanGrid
Business Address: Manama Centre, Block 301, Road 330, Building 158, Shop 0
Email: urbangrid786@gmail.com Phone No: +973-33509756
These Terms apply to all visitors, customers, and users of our website.
2. Account Terms
By creating an account or placing an order with UrbanGrid, you agree that:
- The information you provide is accurate and complete.
- You are responsible for maintaining the confidentiality of your account credentials.
- You accept responsibility for all activities conducted under your account.
We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.
3. Pricing and Payment
All prices displayed on our website are listed in [Insert Currency].
We reserve the right to:
- Change product prices at any time without prior notice
- Correct pricing errors or inaccuracies
- Cancel orders affected by incorrect pricing
Payments must be completed using approved payment methods available on our website. Orders will not be processed until payment is successfully received.
For security purposes, we may refuse or cancel transactions suspected of fraud or unauthorized activity.
4. Product Descriptions
We strive to ensure that all product descriptions, images, and specifications are accurate and up to date.
However:
- Minor differences in color, packaging, or appearance may occur
- Product availability may change without notice
- We do not guarantee that product descriptions are completely error-free
If a product received differs significantly from its description, please contact us for assistance.
5. Order Acceptance and Cancellation
After placing an order, you will receive an order confirmation email. This confirmation does not guarantee acceptance of the order.
We reserve the right to:
- Refuse or cancel orders at our discretion
- Limit quantities purchased
- Cancel orders due to stock issues, payment problems, or suspected fraud
If your order is canceled after payment has been processed, a refund will be issued according to our refund policy.
6. Shipping and Delivery
We aim to process and ship orders within the estimated delivery timeframe.
However:
- Delivery times may vary due to external factors
- Delays caused by shipping carriers, customs, weather, or other circumstances are beyond our control
- Customers are responsible for providing accurate shipping information
UrbanGrid is not responsible for orders lost or delayed due to incorrect addresses provided by customers.
Shipping fees, if applicable, will be displayed during checkout.
7. Returns and Refunds
Customers may request returns or refunds according to our Return Policy.
Generally:
- Items must be unused and in original packaging
- Return requests must be made within 7 days.
- Certain products may not be eligible for return due to hygiene or safety reasons
Refunds will be processed after returned items are inspected and approved.
Shipping costs are generally non-refundable unless the return is due to our error.
8. Prohibited Uses
You agree not to use our website for any unlawful or prohibited purpose, including but not limited to:
- Violating laws or regulations
- Fraudulent transactions
- Uploading malicious software or harmful code
- Attempting unauthorized access to our systems
- Interfering with website functionality
- Using our content without permission
- Harassing, abusing, or harming others
We reserve the right to restrict or terminate access for users engaging in prohibited activities.
9. Intellectual Property
All website content, including logos, images, text, graphics, and designs, is the property of UrbanGrid or its licensors and is protected under applicable intellectual property laws.
You may not reproduce, distribute, or use our content without written permission.
10. Limitation of Liability
To the fullest extent permitted by law, UrbanGrid shall not be liable for:
- Indirect or consequential damages
- Loss of profits, data, or business opportunities
- Delays or interruptions in website access
- Errors, inaccuracies, or product unavailability
Our total liability for any claim related to a purchase shall not exceed the amount paid for the product involved.
11. Disclaimer
All products and services are provided “as is” and “as available” without warranties of any kind, unless otherwise required by law.
We do not guarantee uninterrupted or error-free operation of the website.
12. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws of the Kingdom of Bahrain.
Any disputes arising from the use of this website or our services shall fall under the exclusive jurisdiction of the courts of Bahrain.
13. Changes to These Terms
We reserve the right to update or modify these Terms at any time without prior notice.
Changes become effective immediately upon posting on this page. Continued use of the website after updates constitutes acceptance of the revised Terms.
By using our website, you acknowledge that you have read, understood, and agreed to these Terms of Service.